Privacy Policy

1. Who we are

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This Privacy Policy explains how Mentor Body Worx (“we”, “us”, “our”) collects, uses, discloses and safeguards your personal information when you visit our website, contact us, or use our services.

• Business name: Mentor Body Worx

• Address: 7 Jimmy Place, Laverton North VIC 3026

• Email: info@mentorbodyworx.com.au

• Phone: 0432 388 979

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What personal information we collect

The information we collect depends on how you interact with us. It may include:

• Contact details: name, phone, email, postal address.

• Vehicle details: make, model, VIN, registration, condition, photos.

• Booking & job information: quotes, invoices, work orders, communications.

• Insurance information: insurer name, policy/claim numbers, assessor notes.

• Payment details: payment method, transaction references (processed via our payment provider; we do not store full card data).

• Website & device data: IP address, browser, pages viewed, cookies/analytics data.

• CCTV/site imagery (if applicable): images/footage captured at our premises for safety and security.

We ordinarily do not collect sensitive information (e.g., health information). If it becomes necessary (for example, incident details in a claim), we will only handle it with your consent or as permitted by law.

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3. How we collect information

We collect personal information in fair and lawful ways, including when you:

• Request a quote, book an assessment, or approve a repair.

• Communicate with us by phone, email, SMS, social media or website forms.

• Provide documents or photographs relating to a repair/claim.

• Interact with our website (including via cookies/analytics).

• Are referred by an insurer, assessor, tow operator, fleet manager or partner.

You may provide information on behalf of another person (e.g., a family member). Please ensure you have their permission.

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4. Why we collect and use your information

We use personal information to:

• Provide quotes, schedule bookings and deliver repair services.

• Verify ownership, assess damage and prepare job documentation.

• Communicate with you about progress, approvals, parts and handover.

• Liaise with insurers/assessors and manage claims (if applicable).

• Process payments, issue invoices and manage accounts.

• Improve our services, website and customer experience.

• Send service updates or marketing (you can opt out at any time).

• Comply with laws, respond to requests from regulators, and manage risk and security.

If you do not provide certain information, we may be unable to supply quotes or complete work.

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5. Disclosure of your information

We may share personal information with:

• Insurers/assessors (for claims, approvals and inspections).

• Suppliers and contractors (e.g., parts suppliers, paint systems, tow operators).

• Payment providers and our accounting platform.

• IT and communications providers (hosting, email, SMS, booking systems, analytics).

• Advisers and auditors (legal, accounting, compliance).

• Government agencies or regulators where required by law.

Where practical, we contractually require service providers to protect personal information and use it only for the services they provide to us.

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6. Overseas disclosures

Some service providers (e.g., cloud hosting, email, analytics) may store information on servers located outside Australia. Where that occurs, we take reasonable steps to ensure those providers protect your information in accordance with the APPs.

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7. Marketing communications

We may send you service reminders, updates and promotions that we believe are relevant. You can opt out at any time by using the unsubscribe link in our emails or contacting us at info@mentorbodyworx.com.au.

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8. Website, cookies and analytics

Our website may use cookies and similar technologies to:

• remember your preferences,

• understand how the site is used, and

• improve performance and usability.

You can control cookies via your browser settings. We may use third-party analytics (e.g., Google Analytics); these providers may collect or receive information from your device and use it to measure traffic and trends. See their privacy policies for details and opt-out options.

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9. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, encryption in transit, secure premises and staff training. We retain information only for as long as necessary for the purposes described in this policy or as required by law, after which it is securely destroyed or de-identified.

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10. Notifiable Data Breaches (NDB)

If a data breach is likely to result in serious harm, we will assess and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

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11. Access and correction

You can request access to or correction of your personal information by contacting us (see Section 1). We will respond within a reasonable time. If we refuse access or correction (as permitted by law), we will explain why and how to make a complaint.

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12. Third-party links

Our website may link to third-party sites (e.g., insurers, booking tools). We are not responsible for their privacy practices. We recommend you review the privacy policies of any third-party services you use.

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13. Children

Our services are not directed to children. If you believe a child has provided personal information to us without a guardian’s consent, please contact us so we can address it.

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14. Making a complaint

If you have concerns about how we’ve handled your personal information, please contact us first at info@mentorbodyworx.com.au. We’ll investigate and respond.
If you are not satisfied, you may contact the OAIC:

• Web: oaic.gov.au

• Phone: 1300 363 992

• Mail: GPO Box 5288, Sydney NSW 2001