Terms of Service

Who we are

• Business name: Mentor Body Worx

• Address: 7 Jimmy Place, Laverton North VIC 3026

• Email: info@mentorbodyworx.com.au

• Phone: 0432 388 979

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These Terms apply to all quotes, bookings, repairs, parts sales and related services we provide (“Services”). By requesting or approving a quote, leaving your vehicle with us, or paying an invoice, you agree to these Terms.

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Quotes, Bookings & Authorisation

• Quotes are based on visible/declared damage and current parts pricing; they’re valid for 14 days unless stated otherwise. Hidden damage found during disassembly may require a variation (see §4).

• You authorise us to inspect, dismantle and assess your vehicle (including test drives) to prepare a quote and perform repairs.

• For insurance work, you confirm you have choice of repairer (where applicable) and authorise us to liaise with your insurer/assessor.

 

Pricing & payment

• Prices are in AUD, inclusive of GST unless noted.

• Deposit: We may request a deposit before ordering parts or beginning work.

• Payment due: Invoices are payable on collection. We accept [EFT / debit / credit card]. Card surcharges may apply.

• Title & lien: Parts remain our property until paid in full. We may retain the vehicle until payment is received (repairer’s lien).

• Storage: Vehicles not collected within 3 business days of notice of completion may incur storage fees.

 

Variations & supplements

• If we discover additional damage or your insurer changes scope, we’ll advise you (and the insurer, if applicable) and issue a revised quote/supplement.

• We will not proceed with chargeable variations without your or the insurer’s approval (except where necessary for safety or to prevent further damage).

 

Parts & materials

• We use genuine, OEM-equivalent or quality aftermarket parts as specified on your quote.

• You may request genuine only (lead times and pricing may change).

• Paint systems and materials are selected to deliver a durable, factory-style finish and precise colour-matching with appropriate blending.

 

Timeframes & delays

• Completion dates are estimates and can be affected by parts availability, insurer approvals, supplemental damage, supplier delays or force majeure.

• We’ll keep you updated on major changes. We are not liable for consequential losses from delays (see §12).

 

Insurance, not-at-fault & total loss

• We can assist with claims, photos and assessor access. You remain responsible for excess payments and policy conditions.

• If the vehicle is declared a total loss, you are responsible for any assessment/dismantle and storage fees not covered by the insurer.

 

Vehicle condition, contents & data

• Please remove personal items. We’re not responsible for valuables left in the vehicle.

• We may disconnect/reconnect batteries, move or store your vehicle on/offsite, and road-test for diagnosis and quality checks.

• Diagnostic scans/calibrations may be required and will be itemised where applicable.

 

Quality, warranty & aftercare

• Our workmanship is covered by a written warranty from hand-over (normal use). Paint and parts carry the manufacturer’s warranty where applicable.

• Exclusions: wear and tear; stone chips; environmental fallout; corrosion; previous poor repairs; misuse/accidents after hand-over; non-OEM modifications; failure to follow care instructions; third-party tampering.

• We’ll provide care guidance at hand-over (e.g., curing times, washing). Following these helps preserve your finish and warranty.

 

Customer responsibilities

• Provide accurate information about the vehicle, damage and insurance.

• Approve variations promptly to avoid delays.

• Settle invoices before collection and collect the vehicle promptly once advised it’s ready.

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Photos, marketing & CCTV

• We may photograph repairs for job records and quality control. With your consent, we may also use before/after images for marketing (website/socials).

• If you do not want images used for marketing, tell us in writing when booking.

• CCTV may operate on the premises for safety and security.

 

Liability

• To the extent permitted by law, our liability is limited to re-supplying the Services or paying the cost of re-supply.

• We are not liable for indirect or consequential loss (e.g., loss of use, hire car costs, business loss), except where required by the Australian Consumer Law (ACL).

• Nothing in these Terms limits your ACL rights.

 

Collection, inspection & acceptance

• On hand-over, we’ll walk you through the repairs. Please inspect the vehicle before leaving.

• If you believe there’s an issue, notify us within 5 business days so we can assess and rectify where warranted.

 

Cancellations

• You may cancel before work starts. If parts have been ordered or work has begun, restocking fees or labour to date may apply.

• Missed appointments may be rebooked subject to availability.

 

Privacy

• We handle personal information in line with our Privacy Policy (see website). This includes sharing details with insurers, assessors, suppliers and service providers to deliver the Services.

 

Force majeure

• We’re not responsible for delays or failure to perform caused by events beyond our reasonable control (e.g., supply chain issues, utility outages, extreme weather).

 

Complaints & dispute resolution

• If you have a concern, contact us at info@mentorbodyworx.com.au. We’ll investigate and respond.

• If we can’t resolve it, you may seek assistance from your insurer (if applicable), Consumer Affairs Victoria, or another appropriate body.

 

Governing law

• These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of Victorian courts.

 

Changes to these Terms

• We may update these Terms from time to time. The latest version is posted on our website and applies to new bookings and work authorisations from its effective date.